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Thanks for purchasing our products at

  • In Case of Damage: In case if you received a damaged or defective product, bring it to the notice of delivery personnel immediately at the time of delivery and report a complaint to Chempotty Estate on Whatsapp within 72 hours.
    Damage & defects will be assessed in 2-4 business days, and a solution will be provided. If in the opinion of Chempotty Estate, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Chempotty Estate, to address the issue.

  • Cancellation in case of a wrong product: If the product does not comply with the specifications as per your original order, raise the issue immediately or within 72 hours & report it to us on WhatsApp.


  • For more details, please get in touch with us on our customer care number or write to us at

  • Products purchased on a discount, coupon code, or during a sale cannot be cancelled or refunded.

  • Any and all problems are to be reported within 72 hours from the time of delivery including damages, defects, wrong product, missing parts or any other query to the Chempotty Estate on WhatsApp. Any queries or requests received after 72 hours are not eligible for cancellation, refunds, or replacements.

  • In order to be eligible for a refund, you have to return the product within 7 calendar days from the day of delivery. The product must be in the same condition that you receive it and undamaged in any way.

  • After we receive your item, our team of professionals will inspect it, In case any damages are found or any damages besides those reported in the case of a damaged or defective product issue are found then your refund will not be processed.

  • After inspection, if our team finds any problems with the product a refund or replacement will be initiated. Refunds may take 7-10 business days from the date of inspection. 

  • Depending on the orders, the processing charges might be deducted.

  • Chempotty Estate does not bear the shipping expenses of product return under any and all circumstances. Return shipping costs are to the borne by the buyer.

  • The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

  • If the product is damaged in any way, or you have initiated the return after 7 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact us at

Return Policy

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